Nemetona Loyalty Scheme
This card is available to all customers
It is the customers responsibility to present their card when making a purchase of £10 or over.
Stamps will not be given for purchases made previously, were the customer failed to present their card.
Spend £10.00, or more, in a single transaction and receive one reward stamp.
Collect 10 reward stamps and receive 10% off your 10th purchase
As each card is completed a new card will be issued. It is the customers responsbility to look after their loyaty card(s). Lost cards can not be replaced
Collect 10 completed loyalty cards, and present these to Nemetona, and you will receive a 'Friends of Nemetona' discount card
Cards have 'no cash value'
The Friends of Nemetona Discount Card:
This Discount Card is issued when a customer presets 10 completed loyalty cards.
The customer must complete a simple Discount Card registration form.
The card is for use by the named person, the card is non-transferable
Cardholders may be asked to show ID when using the discount card
Cards may be retained if misuse/fraudulent use is suspected
Cards have 'no cash value'
THE DISCOUNT CARD CANNOT BE USED
In conjunction with any other discounts
Against items sold on behalf of independent artisans
Against services provided by independent therapists
The Loyalty & Discount Cards remain the property of Nemetona Ltd and can be withdrawn at anytime without warning
Nemetona gift certificates are available to buy in store, also online and by telephone. Minimum value is £10.00 and multiples of £5.00 there after. Gift certificates are valid for 3 months from date of purchase and can be used in full or part payment for products and services.
Where the value of the purchase is less than the value of the certificate, no change is given however the balance can be used against a future purchase. Gift Certificates cannot be redeemed for cash.
Nemetona gift vouchers can not be used as payment against Sale & Return items (Artisan Crafts)
Nemetona gift certificates must be presented at time of purchase
Buying 'On Tick'
We may, on occasion, agree to allow a customer to spread the cost of a more expensive item over a number of weeks. If we agree such an arrangement, the customer will be issued with a Nemetona Gift Certificate to the value of each payment.
The certificates will only be valid for the period of the agreement and cannot be extended nor transferred,
The certificates can only be used to purchase the agreed item, as that item has been held in good faith
Ownership of the item will not transfer to the customer until sufficient gift certificates have been returned to Nemetona.
Refunds & Exchanges
You must retain your receipt. Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
Appointments & Cancellations
When making an appointment, or booking onto an event, we request a deposit or full payment at the time of booking. Generally, these payments are non-refundable or transferable. We will always make you aware of this at the time of booking.
Should you fail to attend an appointment, full charges apply, the therapist or event organiser may also request full payment for future bookings
We may, at our discretion, and only if sufficient notice has been given, waiver this policy. It is at our discretion, or that of the service provider, as to whether a full or partial refund is offered.