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Nemetona Loyalty Scheme

  • This card is available to all customers

  • It is the customers responsibility to present their card when making a purchase of £10 or over.

  • Stamps will not be given for purchases made previously, were the customer failed to present their card.

  • Spend £10.00, or more, in a single transaction and receive one reward stamp.

  • Collect 10 reward stamps and receive 10% off your 10th purchase

  • As each card is completed a new card will be issued. It is the customers responsbility to look after their loyaty card(s). Lost cards can not be replaced

  • Collect 10 completed loyalty cards, and present these to Nemetona, and you will receive a 'Friends of Nemetona' discount card

  • Cards have 'no cash value'


The Friends of Nemetona Discount Card:

  • This Discount Card is issued when a customer presets 10 completed loyalty cards.

  • The customer must complete a simple Discount Card registration form.

  • The card is for use by the named person, the card is non-transferable

  • Cardholders may be asked to show ID when using the discount card

  • Cards may be retained if misuse/fraudulent use is suspected

  • Cards have 'no cash value'



  • In conjunction with any other discounts

  • Against items sold on behalf of independent artisans

  • Against services provided by independent therapists

  • The Loyalty & Discount Cards remain the property of Nemetona Ltd and can be withdrawn at anytime without warning


Gift Certificates

  • Nemetona gift certificates are available to buy in store, also online and by telephone. Minimum value is £10.00 and multiples of £5.00 there after. Gift certificates are valid for 3 months from date of purchase and can be used in full or part payment for products and services.

  • Where the value of the purchase is less than the value of the certificate, no change is given however the balance can be used against a future purchase. Gift Certificates cannot be redeemed for cash.

  • Nemetona gift vouchers can not be used as payment against Sale & Return items (Artisan Crafts)

  • Nemetona gift certificates must be presented at time of purchase


Discounts & Promotions

From time to time Nemetona may offer promotions, discounts, rewards and free raffle draws. Discounts cannot be used against discounted items, independent therapy/workshop bookings or crafters items. Raffle prizes may not be exchanged for cash and must be used within the advertised period.


Buying 'On Tick'

  • We may, on occasion, agree to allow a customer to spread the cost of a more expensive item over a number of weeks. If we agree such an arrangement, the customer will be issued with a Nemetona Gift Certificate to the value of each payment.

  • The certificates will only be valid for the period of the agreement and cannot be extended nor transferred,

  • The certificates can only be used to purchase the agreed item, as that item has been held in good faith

  • Ownership of the item will not transfer to the customer until sufficient gift certificates have been returned to Nemetona.


Refunds & Exchanges

  • You must retain your receipt. Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.


Appointments & Cancellations

  • When making an appointment, or booking onto an event, we request a deposit or full payment at the time of booking. Generally, these payments are non-refundable or transferable. We will always make you aware of this at the time of booking.

  • Should you fail to attend an appointment, full charges apply, the therapist or event organiser may also request full payment for future bookings

  • We may, at our discretion, and only if sufficient notice has been given, waiver this policy. It is at our discretion, or that of the service provider, as to whether a full or partial refund is offered.

Terms & Conditions

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